Water Code - Mug
- Material: Ceramic
- Size: Standard size (330 ml / 11 oz)
- Weight: approx. 330 g – sturdy ceramic
- Features: Dishwasher safe, microwave safe
- Care: Hand wash recommended for longer print life
We hope you love your order! If you are not completely satisfied, we accept returns within 100 days. Contact us at support@smileonstyle.com
Return Requirements
- Items must be unworn, unwashed, and in original condition with tags attached
- SmileOnStyle is not responsible for lost/missing/stolen packages once marked as delivered
- We cannot accept returns for damage caused during washing, including stains, shrinkage, discoloration, tears, or iron damage
- Orders returned due to wrong shipping address or failed delivery attempts: shipping charges will not be refunded
How Do I Make A Return?
- Email us at support@smileonstyle.com with pictures showing the problem/defect
- Wait for return authorization and instructions
- Pack your return item(s) securely, in original packaging if possible
- All tags must still be attached
- Returns must be sent within 14 days after receiving the return label
Refund
We will issue a refund to your original payment method within 10 business days after receiving your return.
Return Shipping Costs
- If the return is due to customer preference (wrong size, changed mind): customer pays return shipping
- If the return is due to our error (damaged, defective, wrong item): we cover return shipping
Important: Returns can only be processed with prior authorization via email at support@smileonstyle.com. Returns shipped without prior authorization are not eligible for refund.
Exchange
All exchange requests will be processed as refunds. If you wish to exchange a product, please return your purchase for a refund and place a new order.
Cancellation
- Orders before shipment: full refund
- Orders already shipped: cancellation not possible
Contact
If you have any questions, contact us at support@smileonstyle.com
- Free Shipping: Orders over $79
- Standard Shipping: $3.95
Processing Time: 2-5 business days
Delivery Time: 10-20 business days
You will receive an email with tracking information once your order has been shipped.
Taxes & Duties
For orders within the EU, all taxes are included. For international orders, customs and import duties may apply. All applicable fees, taxes, and charges are the responsibility of the customer.
If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded minus shipping costs.
Order Confirmation
You will receive a confirmation email once your order is confirmed, and we will prepare it immediately. If you need to change or cancel your order, please contact us as soon as possible.
Tracking Information
After shipping, it may take 1-2 days for tracking information to update. If the status shows "delivered" but you haven't received your package, please contact the carrier directly. We are not responsible for packages with "delivered" status.
Please contact us if the estimated delivery date has passed or if you have any questions about your shipping status.
Choose options
Feedback from the Community
The Team Behind Smileonstyle
Support a young start-up
Smileonstyle began as a simple idea among friends. Today it is a small but passionate brand that puts care and attention into every design. We don’t work with mass production. We create clothing with personality that adds something special to your everyday life.
Modern Production, Real Quality
Where your clothes are made
We use high-quality printing and finishing methods to bring each design onto premium fabrics. Every item is produced carefully so it feels good, looks great and lasts a long time.
Your Order Is in Good Hands
Safe and reliable delivery
We pack every order with care and ship it quickly. Orders over $79 are delivered with free shipping as a small thank you for supporting our brand.
100 Day Money Back Guarantee
We believe in the quality of our products. If you are not happy with your order for any reason, you can return it within 100 days and receive a full refund. No stress and no complicated steps.
Try our clothing without any risk and enjoy the Smileonstyle experience.
